wolf788
Member
- Jan 12, 2011
- 99
- 2
Xezza Solutions, LLC is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with a large brand new web host and provide exceptional customer service on a consistent basis. Xezza Solutions, LLC currently has openings on the day, night and graveyard shifts. The best part is that we outsource! You can work from home! We give you an extension, and you just provide support!
Job Description:
If you are interested, email us with your Resume/CV and understand if you are hired you will be filling out mandatory forms and mailing to our business address!
[email protected]
Job Description:
- Front line support via live chat and telephones.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Provide technical support for level one, two, or three escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
If you are interested, email us with your Resume/CV and understand if you are hired you will be filling out mandatory forms and mailing to our business address!
[email protected]
