[R63B] Client stuck at 76% or Disconnecting

[Kristo]

Hi,
My hotel is currently have an issue where by the retro is either sticking users at 76% when loading into the client or disconnecting them upon the completion of the load.

visual.js:38 Uncaught TypeError: Cannot read property 'down' of null
    at e.initialize (fullcontent.js:58)
    at new e (visual.js:5)
    at e.add (fullcontent.js:54)
    at common.js:63
    at visual.js:38
    at Array.forEach (<anonymous>)
    at Array.c [as each] (visual.js:38)
    at common.js:63
    at visual.js:277
    at visual.js:38
fullcontent.js:36 Uncaught TypeError: Cannot read property 'observe' of null
    at Object.init (fullcontent.js:36)
    at HTMLDocument.<anonymous> (disconnected:138)
    at HTMLDocument.F (visual.js:254)
    at z (visual.js:260)
    at HTMLDocument._methodized [as fire] (visual.js:17)
    at HTMLDocument.a (visual.js:263)

The above code is from the google chrome console. Can somebody please help.

 

[Kak]

Did this just start happening? Did your client work prior?

 

[Kristo]

Did this just start happening? Did your client work prior?

@Kak Yes my client was working prior and this is something that has only just started happening.
 

Did this just start happening? Did your client work prior?

Now the client loads to 76% and then this appears and it says

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This page simply displays
403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

 

[Kak]

the first issue i believe has to do with the sso authentication. there was a fix on here but cant find it anymore.

im not really sure about the 2nd problem. could be with your externals. make sure your swfs are setup and linked right. i would teamviewer you but i cant right now
 
found it:

You must be registered for see links