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Section Rules: Habbo Help & Support (Last Update: July. 3, 2017)

Discussion in 'Habbo Help & Support' started by Wess, Jul 9, 2013.

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  1. Wess

    Wess Invictus maneo. Staff Member FindRetros Moderator

    Help & Support Sub-Section Rules

    Searching:
    Before submitting a post/thread please make sure you search the web before asking for help.

    Clear Threads:
    When posting a support thread, please include as much information as possible. Also make sure you say what the exact problem is or what you want to have fixed. If possible, always include a screenshot of the problem. Some information that might be required: the CMS you are using, the Emulator you are using, a copy of your external_variables, etc.

    Support:
    Please refrain from posting if you do not wish to help the thread starter as your post is not wanted and useless, any post's in violation of this rule will be moved.

    Paid/Private Help:
    You are not allowed to offer (or ask) private help. Such things include: help over Teamviewer, help over PM (/conversations), join.me, etc. Make sure you keep everything inside the thread, so it helps future members with the same problems to fix it. When you see someone asking it, don't reply to it and use the report button. Awnsering such a request also will lead to a warning. Also, paid support is prohibited.

    Requests:
    You may not ask anyone to make you a retro. You should read the tutorials in the tutorials section, so you will gain experience and know how to run the tech-side of a Habbo retro. Additionally, no one will spoon feed you.

    Unresolved Threads:
    If a thread with a problem isn't resolved, please report the thread for it to be closed. This way you can open a new thread so the problem may get resolved instead of bumping threads.

    No-Support Threads:
    Threads with questions like "what is a good domain name/hotel name for my new hotel/RP", isn't support. The same counts for asking download links, search the forums or the web and you will find what you need.

    For the full list of rules in all Sections: [ Want to see this link? Register ! ]
    For the Global Forum Rules: [ Want to see this link? Register ! ]
     
    FrostBiteRetros likes this.
  2. Ept

    Ept Many men wish death upon me.

    If you want your thread closed, please use the report button on the original post (instead of replying to the thread). It's more efficient.
     
  3. Ept

    Ept Many men wish death upon me.

    Due to an increase in people violating the rules in this section, there's a few changes:
    i. All violations (doesn't matter if it's your first violation) are now automatically worth 1 point each - meaning it is impossible to receive a point count of 0 in this section.
    ii. Subsequent violations will receive more time.
    (Ex: You get a warning for double posting. Due to change #1, it is automatically worth one point and lasts one week. Within this one week, you double post again. This second infraction is also worth one point, but lasts two weeks).

    These changes are designed to reduce spam. As this section continuously grows, it is harder and harder to moderate constant rule breakers. I hope these changes help establish control over Help & Support.

    This will go into effect on April 2nd, 2014.
     
    Evilsmoothie, Dzetki and Adrian_ like this.
  4. Westyy

    Westyy Moderator Staff Member

    New rule.
    • You are no longer allowed to offer support via skype. In example; "add my skype, I'll help you.". This is to stop the risk of Scams and more.
    --- Double Post Merged, Jul 3, 2017, Original Post Date: Oct 30, 2016 ---
    New Info
    Offering help via Teamviewer is still allowed, but PLEASE be aware to those you give your TV details to. I suggest locking their controls and showing them the issue. Then let them control to fix the issue.
     
    Paypal, Wess, Velaski and 1 other person like this.
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