Help

[Tomdot]

..

 

[Sysode]

Did you read the smallprint before signing up?

 

[Legion]

Would this company be 1and1.com?

 

[Legion]

nah, hostnine

Ah, I had the same problem, but mine was 1and1. Finally I called support, spent an hour on that, very frustrated, and ended with, "I'm under 18, can't do anything to me, GG *Hang up phone*"

I no longer have a problem

 

[Jeffrey]

Your Probably best not charging back hostnine due to its $50 Chargeback Fee.

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7. CHARGEBACKS, REVERSALS, AND RETRIEVALS
7.1. If HostNine receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your Services may be suspended without notice. A $50 chargeback fee (issued to recoup mandatory fees passed on to HostNine by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact HostNine's billing team to address any billing issues.

 

[Jeffrey]

before the service is restored - i dont want to even use their hosting, i never authorised the transaction so i have full rights to request a refund on pp or through my bank

How long ago was the payment issued

 

[Logic]

Do the following steps;

1) Login to your PayPal and go to the transaction listing from where they charged you.
2) At the top of the transaction, there will be the transaction number as a link.
3) Click the link and then somewhere in the middle there should be a place saying you're subscribed.

Quick Link:

You must be registered for see links

Just don't unsubscribe to anything you have services with, otherwise it might mess up your current products/services.

PS: I found this out because Centova was charging me when I no longer had services with them, months later.

 

[Logic]

holy shit thanks a lot i just found out another service which wouldve charged me like $50 and i havent used it for like a year
shared it to a friend and he had like 10 services he didnt want, pp needs to make this more visable

still fucked off with the company tho, i did click cancel subscription and ended all services with them, they had no right to charge me

Yeah, I didn't know about this until Centova told me when I ended up submitting a ticket for charging me twice after not being with them for 3 months. I even had my services cancelled and marked "Automatic Payment" as disabled.

 

[Evilsmoothie]

Your Probably best not charging back hostnine due to its $50 Chargeback Fee.

-----------------------------------------------------------------------------------------------------
7. CHARGEBACKS, REVERSALS, AND RETRIEVALS
7.1. If HostNine receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your Services may be suspended without notice. A $50 chargeback fee (issued to recoup mandatory fees passed on to HostNine by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact HostNine's billing team to address any billing issues.

That gotta be a pile of horseshit. If you go get a chargeback at your bank, paypal will take some good money from that hosting to deal with the chargeback. They have no fucking right to take 50$ from your for chargebacking after you've ended your service. Absolute bullshit. How can they still be running with such an ass-policy?

 

[Legion]

That gotta be a pile of horseshit. If you go get a chargeback at your bank, paypal will take some good money from that hosting to deal with the chargeback. They have no fucking right to take 50$ from your for chargebacking after you've ended your service. Absolute bullshit. How can they still be running with such an ass-policy?

"I agree to the terms of service"

 

[Evilsmoothie]

"I agree to the terms of service"

I took some more time reading that line there. It says they will charge you if you want your stupidass service back up. And yes I know why they can do that..

 

[Proximity]

LOL.

That is just f**ked up!

 

[Ecko]

if you had a subscription going, you authorized it

 

[Ecko]

I did have one, but like 4 months ago I cancelled the subscription and closed my account but I got charged for it today and it was unauthorised because I had already cancelled the subscription. Must've been a problem with the host, probably a roll back or some shit.

if you cancel the subscription paypal would not charge you. it would come in as an invoice.

oh well, continue jumping from host to host

 

[Evilsmoothie]

8.4. If you pay HostNine via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. HostNine (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.

Dude, if you had an active subscription.. This is all your fault, bro. The only reason you won that dispute/charge back is because they cannot prove it was infact authorized.